Shipping policy

Shipping Policy

Last updated: 27 August 2026

Himalaya Coffee Company ships globally. Depending on the destination, inventory location, and operational requirements, orders may be fulfilled from Nepal or India.

The fulfilment location does not affect or change your order rights under applicable law.

1. Dispatch Time

Orders are normally dispatched within 1–2 working days after the order is confirmed and payment has been successfully authorised, where applicable.

Working days exclude public holidays and other non-operational days at the relevant fulfilment location.

Dispatch may take longer during:

  • Product launches
  • Sales and promotional periods
  • Festive periods
  • Severe weather
  • Unusually high order volumes
  • Other unforeseen operational circumstances

2. Estimated Delivery Times

The following are average delivery estimates after dispatch and are not guaranteed delivery commitments.

Destination Estimated Delivery
Nepal Approximately 3–5 working days
India Approximately 3–5 working days
Other International Destinations Approximately 5–14 working days

Actual delivery times may be longer due to circumstances outside our direct control, including:

  • Customs clearance
  • Courier capacity
  • Remote-area routing
  • Weather conditions
  • Strikes or other disruptions
  • Security checks
  • Import controls
  • Local holidays
  • Force majeure events
  • Incomplete or incorrect customer information

3. Shipping Charges

Nepal & India

Standard shipping is free for orders delivered within Nepal and India, unless a specific product, remote location, special handling requirement, or promotional campaign clearly states otherwise before checkout.

International Orders

For other international destinations, shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery destination
  • Parcel weight
  • Selected service level
  • Courier availability

4. International Customs, Duties & Taxes

For deliveries outside the country from which the order is fulfilled, the recipient is responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT / GST
  • Brokerage fees
  • Customs clearance charges
  • Handling fees
  • Other government or carrier charges

This applies unless the checkout expressly states that such charges have been prepaid by Himalaya Coffee Company.

Customs charges are determined by the destination country and are outside our control.

We cannot:

  • Under-declare the value of an order.
  • Mark a commercial purchase as a gift.
  • Provide inaccurate customs information.

5. Cash on Delivery

Cash on Delivery (COD) may be available where supported by our courier or payment partners.

COD availability may vary based on:

  • Destination
  • Order value
  • Product type
  • Courier coverage
  • Other operational requirements

The COD option will appear at checkout when available.

We may contact you to verify a COD order before dispatch. We reserve the right to decline COD where verification cannot be completed or the service is unavailable.

6. Address Accuracy & Changes

Please ensure that your delivery information is complete and accurate, including:

  • Full delivery address
  • Postal / ZIP code
  • Phone number
  • Any delivery instructions required by the courier

If you notice an error, contact us before your order is dispatched.

We will make reasonable efforts to update your address, but changes cannot be guaranteed once the order has entered fulfilment or has been handed over to the courier.

Any additional costs or delays resulting from incorrect or incomplete customer-provided information may be charged to the customer to the extent permitted by law.

7. Order Tracking

Where tracking is available, we will provide tracking information through one or more of the following:

  • Email
  • SMS
  • WhatsApp
  • Customer account page
  • Another available communication channel

Tracking information is generated by third-party courier partners and may not always update in real time.

8. Delayed, Lost or Damaged Shipments

Please contact us if:

  • Tracking has not moved for an unusual period.
  • Your order is marked as delivered but cannot be located.
  • Your parcel arrives damaged.
  • You experience another significant delivery issue.

Contact:

Email: care@himalayacoffeecompany.com
Phone / WhatsApp: +977 980-2377008

We may need to open an investigation with the relevant courier before issuing a replacement or refund.

If an order is confirmed as lost in transit, we will provide the remedy required under applicable law. Depending on product availability and the circumstances, this may include:

  • A replacement
  • A refund
  • Another appropriate remedy

9. Failed Delivery, Refusal & Unclaimed Parcels

If delivery fails because the recipient:

  • Is unavailable,
  • Refuses the parcel,
  • Provides an incorrect or incomplete address,
  • Does not complete required customs clearance, or
  • Does not pay applicable destination duties,

the parcel may be returned, held, or destroyed by the courier or customs authority.

Where legally permitted, non-refundable costs associated with:

  • Courier services
  • Return shipping
  • Storage
  • Customs
  • Handling

may be deducted from any amount otherwise refundable.

10. Split Shipments

We may ship an order in more than one parcel when:

  • Products are stored at different fulfilment locations.
  • Products require different handling.
  • Splitting the shipment improves delivery efficiency.

You will not be charged additional standard shipping costs solely because we choose to split your order, unless a different arrangement has been clearly agreed with you.

11. Restricted Destinations & Products

Although Himalaya Coffee Company ships globally, certain destinations or products may be unavailable due to:

  • Sanctions
  • Import restrictions
  • Food regulations
  • Courier limitations
  • Payment restrictions
  • Other legal requirements
  • Operational limitations

If we are unable to fulfil an accepted and paid order, we will cancel the affected item and issue the applicable refund.

Contact Details

Business / Brand: Himalaya Coffee Company
Legal Entity: Bloomm & Beans Pvt. Ltd.
Registered Address: Charkhal Rd, Kathmandu 44600, Nepal
Email: care@himalayacoffeecompany.com
Phone / WhatsApp: +977 980-2377008
Website: himalayacoffeecompany.com