Shipping Policy

Orders are normally dispatched within 1 to 2 working days after the order is confirmed and payment is successfully authorised, where applicable. Working days exclude public holidays and other non-operational days at the relevant fulfilment location. During launches, sales, festive periods, severe weather or unusually high order volumes, dispatch may take longer.

The following are average delivery estimates after dispatch, not guaranteed delivery commitments:

• Nepal: approximately 3 to 5 working days.
• India: approximately 3 to 5 working days.
• Other international destinations: approximately 5 to 14 working days.

Actual delivery may take longer because of customs clearance, courier capacity, remote-area routing, weather, strikes, security checks, import controls, local holidays, force majeure events or incomplete customer information.

Standard shipping is free for orders delivered within Nepal and India unless a specific product, remote location, special handling requirement or campaign clearly states otherwise before checkout. For other international destinations, shipping charges are calculated or displayed at checkout based on the destination, parcel weight, service level and courier availability.

For deliveries outside the country from which the order is fulfilled, the recipient is responsible for any customs duty, import tax, VAT/GST, brokerage, clearance charge, handling fee or other governmental or carrier charge imposed at destination, unless the checkout expressly states that such charges are prepaid by HCC.

Customs charges are not controlled by HCC and vary by country. We cannot under-declare the value of an order, mark a commercial purchase as a gift, or provide inaccurate customs information.

Cash on Delivery may be offered where supported by our courier or payment partners and will appear as an available option at checkout. COD availability can vary by destination, order value, product type and courier coverage. We may contact you to verify a COD order before dispatch and may decline COD where verification fails or the service is unavailable.

Please provide a complete and accurate delivery address, postal code, phone number and any instructions required by the courier. If you notice an error, contact us before dispatch. We will try to update the address, but changes are not guaranteed once the order has entered fulfilment or has been handed to the courier.

Additional costs or delays caused by incorrect or incomplete customer-provided information may be charged to the customer to the extent permitted by law.

Where tracking is available, we will provide tracking information by email, SMS, WhatsApp, account page or another available channel. Tracking updates are generated by third-party couriers and may not always update in real time.

If tracking has not moved for an unusual period, your order is marked delivered but cannot be located, or the parcel arrives damaged, contact us at care@himalayacoffeecompany.com or +977 980-2377008. We may need to open an investigation with the courier before issuing a replacement or refund.

If an order is confirmed lost in transit, we will provide the remedy required by applicable law and may offer a replacement or refund depending on product availability and the circumstances.

If delivery fails because the recipient is unavailable, refuses the parcel, supplies an incorrect address, does not complete customs clearance or does not pay applicable destination duties, the parcel may be returned, held or destroyed by the courier or customs authority. Where legally permitted, any non-refundable courier, return, storage, customs or handling costs may be deducted from an amount otherwise refundable.

We may ship an order in more than one parcel if products are held at different fulfilment locations, require different handling, or doing so improves delivery. You will not be charged additional standard shipping solely because we choose to split an order, unless a different arrangement is clearly agreed with you.

Although we ship globally, some destinations or products may be unavailable because of sanctions, import restrictions, food regulations, courier limitations, payment controls or other legal or operational requirements. If we cannot fulfil an accepted paid order, we will cancel the affected item and issue the applicable refund.