Terms of Service

You must be legally capable of entering into the relevant transaction.

If you are under 18 years of age, or below the age of legal capacity in your jurisdiction, you may use the Services only with the involvement and permission of a parent or legal guardian where permitted by law.

When placing an order, creating an account, or communicating with us, you agree to provide information that is:

• Accurate
• Current
• Complete

Before submitting an order, you are responsible for checking your product selection, grind, quantity, delivery address, phone number, and other order details. Please make sure all information is correct before completing your purchase.

Where customer accounts are enabled, you are responsible for keeping your account credentials confidential, maintaining the security of your account, and all activities carried out through your account.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or misuse of the Services.

We aim to describe and display our products as accurately as reasonably possible. However, certain characteristics may naturally change, including packaging, labels, colour, visual appearance, and coffee characteristics.

Coffee may naturally vary depending on harvest, crop, micro-lot, roast batch, and storage conditions. Flavour notes are sensory descriptors and are not a guarantee that every customer will perceive exactly the same flavours.

Product photographs are for illustrative purposes. Props, cups, brewing equipment, ingredients, accessories, or other items shown in lifestyle photography are not included unless the relevant product description expressly states that they are included.

All products are subject to availability. Adding a product to your cart does not reserve stock. Submitting an order constitutes an offer to purchase.

We may refuse or cancel an order before fulfilment where stock is unavailable, payment cannot be verified, there is an obvious pricing or listing error, misuse or fraud is suspected, the delivery destination is not serviceable, or fulfilment would violate applicable law or courier restrictions.

Prices are displayed in the currency shown on the website or at checkout. Prices may change before an order is placed. Taxes and shipping charges are included only where expressly stated.

For international orders, additional charges may apply, including import duties, taxes, customs charges, and other destination-related charges. These charges are payable by the customer as described in our Shipping Policy.

We accept online payment methods made available at checkout and Cash on Delivery (COD) where supported. Available payment methods may vary depending on country, order value, payment provider, courier coverage, and other operational requirements.

For COD orders, we may contact you to verify the order. We may cancel the order or require prepayment where COD is unavailable, verification fails, previous deliveries have been repeatedly refused, or fraud risk is reasonably identified.

You may request cancellation as long as your order has not been dispatched. Once an order has been dispatched, cancellation is no longer available and our Returns & Exchange Policy will apply.

To request a cancellation, contact us as soon as possible at care@himalayacoffeecompany.com or +977 980-2377008.

Orders may be fulfilled from Nepal or India and shipped globally, subject to destination availability, applicable laws, courier restrictions, and operational requirements.

Dispatch and estimated delivery times are described in our Shipping Policy. Unless expressly guaranteed, stated delivery dates are estimates only.

Himalaya Coffee Company does not accept change-of-mind returns. Claims involving products that are damaged, defective, incorrect, unsafe, expired, or materially misdescribed will be handled according to our Returns & Exchange Policy and applicable law.

Approved refunds are initiated within 5–12 working days after approval.

Discounts, bundles, coupon codes, sale items, and promotional campaigns are subject to our Sale & Promotions Policy and campaign-specific terms displayed with the relevant offer.

Unless required by law, promotions cannot be applied retrospectively to orders that have already been completed.

The website and its content, including brand names, logos, packaging artwork, photographs, illustrations, graphics, written content, product descriptions, website layouts, video, audio, and other materials are owned by or licensed to Bloomm & Beans Pvt. Ltd. or its licensors and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only. Unless permitted by law or authorised by us, you may not copy, reproduce, republish, sell, scrape, or commercially exploit website content.

If you submit a review, photograph, comment, or other content to us, you must have the legal right to submit that content. Content you submit must not be unlawful, defamatory, deceptive, infringing, abusive, or harmful.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, and display content that you voluntarily submit for the purpose for which it was provided.

You must not misuse the Services. Prohibited conduct includes attempting unauthorised access, introducing malware or malicious code, interfering with website security, scraping the website, automating purchases in a way that harms the Services, using false payment or identity information, abusing promotions, infringing intellectual-property rights, or using the Services for unlawful purposes.

The Services may rely on or link to third-party services, including Shopify, payment providers, courier companies, and social platforms. Third-party services may be governed by their own terms and policies. HCC is not responsible for third-party content or services beyond any responsibility imposed on us by applicable law.

We aim to keep the Services available, functional, and accurate. However, we do not guarantee that the Services will always be available, uninterrupted, or error-free.

We may maintain, modify, suspend, or discontinue website features where reasonably necessary. We may also correct typographical, technical, or pricing errors before order acceptance where permitted by law.

To the maximum extent permitted by law, the Services are provided on an "as available" basis. We do not provide warranties beyond those expressly stated on the website, or required by applicable law.

Nothing in these Terms excludes statutory guarantees, food-safety obligations, or consumer protections that cannot legally be excluded.

To the maximum extent permitted by law, HCC is not liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable at the time of purchase, or result from circumstances outside our reasonable control.

For a claim relating to a specific order, our aggregate liability will not exceed the amount paid for that order, except where applicable law requires a greater remedy.

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, war, civil disturbances, epidemic restrictions, strikes, customs delays, transport disruptions, power outages, communications outages, government action, or major courier or supplier failures.

Mandatory consumer remedies remain unaffected.

Orders Delivered to Nepal: These Terms are governed by the laws of Nepal. Subject to mandatory consumer-forum rights, the competent courts of Kathmandu, Nepal will have jurisdiction.

Orders Delivered to India: Applicable Indian consumer and e-commerce laws will apply to the extent required. Subject to mandatory consumer-forum or territorial rights available to you, the competent courts of Mumbai, Maharashtra, India will have jurisdiction.

Orders Delivered to Other Countries: These Terms are governed by the laws of Nepal. Disputes will be subject to the competent courts of Kathmandu, Nepal, unless mandatory law in the customer's country provides rights or forum protections that cannot be excluded by contract.

Customer complaints may be submitted to HCC Customer Care & Grievance Desk at care@himalayacoffeecompany.com or +977 980-2377008.

For complaints relating to customers in India, we aim to acknowledge complaints within 48 hours and resolve complaints within one month. These timeframes remain subject to the complexity of the matter and applicable law.

We may update these Terms from time to time to reflect changes in our business, Services, technology, legal requirements, or operational practices. Revised Terms apply from the date they are posted unless another effective date is stated.

Changes will not retrospectively reduce rights relating to an order that has already been accepted, except where required by law or agreed with you.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible. A delay or failure to enforce a right does not mean that the right has been waived.