We’d Love to Hear From You
Whether you’re a roaster exploring new origins, a café looking to stand out, or simply a coffee lover curious about Himalayan beans, we’re here for you. Reach out with your questions, ideas, or sourcing needs, and a member of our team will get back to you soon.
frequently asked questions
About Our Coffee
What coffee processes do you offer?
Is your coffee traceable?
Is the coffee handpicked or machine picked?
What coffee varieties do you grow?
Where are your coffees grown?
What is the average cup score of your lots?
Sustainability & Farming
Do you follow sustainable farming practices?
Do you support local farmers?
Do you plant trees?
Can I visit the farms?
Yes, we offer farm visits for partners and roasters who want to see our cultivation and processing firsthand.
Quality & Consistency
How do you ensure quality consistency?
Do you perform moisture and defect testing?
Do you roast in-house?
We roast small batches for samples and B2C purchases. For B2B, we supply green beans and support custom roast profiling upon request.
For Roasters & Wholesale Buyers
What is your MOQ?
Do you offer bulk/wholesale pricing?
Do you offer samples?
Can you supply consistent lots throughout the season?
Do you offer custom roast profiles?
Do you provide private/white labelling?
Do you help with marketing support for cafés/roasters?
Do you provide on-site training for cafés?
We offer cupping sessions, brewing consultations, and roast guidance for partners.
Shipping, Delivery & Logistics
What shipping methods are available?
Do you offer shipping support?
Do you ship internationally?
How long does international delivery take?
Depending on method:
• Air Freight: 5–12 days
• Sea Freight: 25–45 days
• Courier (for samples): 5–10 days
• Do you offer express shipping?
Yes, expedited shipping options are available for sample kits and urgent orders.
Do you offer custom roast profiles?
Do you provide private/white labelling?
Do you help with marketing support for cafés/roasters?
Do you provide on-site training for cafés?
We offer cupping sessions, brewing consultations, and roast guidance for partners.
Ordering & Payments
What payment methods do you accept?
Can I track my order?
Do you offer refunds or replacements?
Can I pre-book coffee for the next season?
Can I customise my order size?
Brewing, Roasting & Usage
What roast should I choose?
Which brewing method works best?
Our beans are excellent for:
• Pour-over
• Drip
• Aeropress
• French press
• Espresso (light-to-medium)
• How should I store my beans?
Keep beans in a cool, airtight container, away from sunlight and moisture.
About Himalayan Coffee Company
Are you part of KL Dugar Group?
What is HCC’s mission?
Do you participate in trade shows/expos?
Website & Customer Support
How can I contact your team?
When will customer support respond?
Hear it from our customers
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Isabelle Tran Unique Origin
As a specialty café, we’re always looking for unique origins. HCC’s beans from Nepal have become a conversation starter with our patrons. The support from their team and flexible MOQs have made working with them seamless.
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Adrian Lewis Authentic Roots
What impressed us most about HCC is their genuine connection to the land and farmers. Their coffee has character, and our baristas love brewing it. It’s been a wonderful addition to our single-origin collection.
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Sneha Deshpande Private Label
We partnered with Himalaya Coffee Company to launch our own private label and the entire process was incredibly professional. From samples to packaging to shipping, they handled everything efficiently. The product speaks for itself.
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Markus Andersen Transparent Sourcing
Our roasting company values transparency, and HCC delivers that with every batch. Their team shares detailed origin data and helps us educate our customers on Nepali coffee. It’s helped us stand out in a crowded market.
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Daniel Kim Reliable Supply
We’ve worked with many suppliers, but the personal touch and high-altitude quality from HCC has kept us coming back. Our wholesale clients specifically request the Nepali origin now. Truly a rising star in specialty coffee.
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Ravi Mehta Consistent Quality
We’ve been sourcing from Himalaya Coffee Company for over 6 months now and the consistency in quality has been outstanding. Our customers love the bold yet smooth flavor, and the traceability adds a layer of trust that’s rare in the industry.
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